| A | B |
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| Which of the following statements about buisiness writing is most accurate? | business writing should be focused on the reader |
| Which of following is the best advice for a business writer? | to make writing easier, follow a systematic plan when preparing and writing a business message |
| Business writing should do all but which of the following? | discuss your feelings and deisplay your thought processes |
| Max is responding to a customer's question that was sent to him via e-mail. What is the very first thing Max should do? | determine the purpose of the message he will send as a response |
| Sara works for an insurance company and is responding to a message about a client's claim. Which of the following describes sara's action in the second phase of the writing process? | Sara determines the best organizational pattern for her message to the client |
| Which of the following takes place during the first phase of the 3-x-3 writing process? | anticipate how reader will respond to the message |
| Which of the following statements about the 3-x-3 writing process is most accurate? | the writer decides whether a document achieves its purpose in the third phase od the writing process |
| Lance is beginning to work on an important letter to bank customers announcing changes in fees and services. he should expect to spend the most time on | revising, improving, and proofreading the first draft |
| Select the most accurate statement about team writing | members of effective teams are usually eager to implement their recommendations |
| Which of the following statements is most accurate? | one of the most frustrating tasks for teams is writing shared documents |
| Probably the most useful word processing editing tool for collaborative writing is ___. This tool makes it possible to point out problematic passeges or errors, ask or answer questions, and share ideas without changing or adding text | insert comments |
| Which of the following does not take place during the first phase of the writing process? | researching |
| Which of the following is an example of a message with a secondary purpose? | a company's stationery is printed on quality papaer and includes a carefully designed logo representing the company |
| The primary purpose of messages that answer questions, announce meetings, or transmit findings is to | inform |
| Mario is writing a memo to his colleagues to encourage then to donate blood during the company's upcoming blood drive. His primary purpose is to | persuade |
| Allison is writing an e-mail message to her department to let them know details about next week's staff meeting. Her primary purpose is to | inform |
| A company's annual report describes the company's efforts to improve the environment. The primary purpose of this report is to _____; the secondary purpose is to ____. | inform; promote goodwill |
| Determining whether a message will be transmitted by e-mail or delivered in person is part of | selecting an appropiate form or channel for the message |
| You are trying to decide how to send amessge to your supervisor. Which of the following should you consider? | all of the above |
| Because of budget cutbacks, you must lay off your receptionist. What is the best way to deliver this message? | in a face to face conversation |
| The best communication channel to use when group interaction is important but group members are geographically dispersed is a | videoconference or teleconference |
| ____ is effective for communication with large, dispersed audiences; but its insecurity makes it problematic for personal, emotional, or private messages. | e-mail |
| Roxanne is putting together the results of a month-long study on employee satisfaction. Which communication channel will she most likely use? | report |
| You can identify the appropriate tone, language, and channel for your message by | profiling your audience before you write |
| Jeffrey is writing a sales letter about sporting goods. In anticipating the audience, he should | try to get a general idea of who his audience is |
| Anticipating the audience helps the writer | all of the above |
| Renee submitted a proposal to upgrade the company's network to her boss. She is sure that her boss will forward her proposal to the company's board of directors. The board of directors is an example of | a secondary audience |
| ____ is the process of creating a message that suits your audience | adaptaion |
| ____, which is conveyed largely by the words in a message, reflects how a receiver feels upon reading or hearing a message | tone |
| So that you may begin your subscription to Business Week, return the enclosed card as soon as possible is an example of | emphaizing receiver benefits |
| Which sentence best illustrates the "you" view? | your shipment will arrive in three business days |
| Which sentence best illustrates the "you" view? | your benefits begin as soon as you can use your new Banana Republic credit card |
| Which of the following is the least effective way to adapt a message to an audience? | use many first-person pronouns |
| Whenever Ryan sits down to write a business message, he tries to put himself in his reader's shoes. Ryan is practicing | empathy |
| Which of the following sentences shows gender bias? | every flight attendant must submit her security clearance card before boarding |
| Which of the following is the best choice of wording? | AARP membership is open to anyone age 50 or over |
| Which of the following sentences has the best choice of wording? | please give us your suggestions for solving the budget problem |
| Which of the following sentences has the best wording? | employees are allowed to park in Lot B |
| Which of the following sentences contains the least dangerous wording? | i plan to tour your department tomorrow |
| Employment resommendations should contain | negative staements about the employee only when they can be substantiated |
