| A | B |
|---|
| Accountability | Willingness to take credit and blame for actions. |
| Civil Rights Act of 1964 | Gave the government a strong legal tool to prevent job discrimination; paved the way for equal employment opportunity |
| Conflict | A clash between hostile or opposing elements, ideas or forces |
| Conflict resolution | A problem-solving strategy for settling disputes |
| Constructive criticism | Criticism that is presented in a way that can help you learn and grow. |
| Cross-functional team | A group of people from different departments or areas working together. |
| Defensiveness | Putting up an emotional guard against negative opinion |
| Discrimination | Unequal treatment based on such factors as race, religion, nationality, gender, age, or physical appearance |
| Diversity | Variety; the positive result of people in different racial, ethic, and cultural backgrounds working together |
| Etiquette | Having good manners in your dealing with people. |
| Ethics | The principles of conduct that govern a group or society |
| Feedback | listener’s response that tells a sender that the message is understood |
| Functional Team | A group of people form one department or area working together |
| Initiative | Doing what needs to be done and doing it without being told. |
| Integrity | Following a strict code of conduct or standard of values. |
