| A | B |
| Japanese art of self-defense that uses the principles of nonresistance in order to debilitate the strength of the opponent | Aikido |
| Having the ability or power to create or characterized by originality and expressiveness; imaginative | Creativity |
| Capable of being believed; worth of confidence | Credibility |
| To exercise judgment or criticism | Judgmental |
| Relationship, especially one of mutual trust | Rapport |
| Disapproval of self | Self-deprecating |
| A temporary or permanent group of people in charge of a specific activity or acting upon some matter | Committee |
| Branch of anthropology concerned with cultural aspects of cognitive structure | Ethnoscience |
| The process of judging carefully | Evaluation |
| Physical sounds that hinder the listening process | External noise |
| Software designed for virtual teams | Groupware |
| Process of deriving logical conclusions from premises known or assumed to be true | Inference |
| Distractions that occur within the listener | Internal noise |
| Complete process by which verbal language, communicated by a source, is received, recognized, attended to, comprehended, and retained | Listening |
| Idea being presented by the originator | Message |
| Having only one color | Monochromic |
| People born between 1982 and 2003 | N-Geners |
| Sender of an original message | Originator |
| A team composed of the supervisor and administrative professional is considered a permanent team within the organization | Permanent team |
| Having many or various colors | Polychromous |
| A temporary team set up to solve a specific problem | Problem-solving team |
| A group of employees who meet regularly to solve work-related problems and to see work improvement opportunities | Quality circle |
| Technique used to understand verbal communication through questions | Question |
| Person who translates the message into meaning | Receiver |
| Feedback from the receiver that lets the originator know whether or not the communication is understood | Response |
| A temporary team assembled to investigate a specific issue or problem | Task force |
| Consist of task forces, problem-solving teams, committees, quality circles, and virtual teams | Temporary teams |
| Laying claim to a certain territory and defending it if someone else attempts to take the space | Territoriality |
| Comes from the French valoir meaning "to be worth" | Value |
| A team made up of people who communicate electronically with each other | Virtual team |