| A | B |
|---|
| ABC Format | Abstract, Body, Conclusion |
| Signature Line | Writing your name in a distinctive way on a letter |
| Sincerely | in a genuine way |
| Salutation | a greeting |
| Return Address | address of the one sending the letter |
| Respectfully | treating with admiration or deference |
| Request | asking politely |
| Inside Address | the address of the one receiving the letter |
| Grievance | a complaint or protest |
| Enclosure Line | bottom of letter where you list anything you included with your letter |
| Date Line | under the return address |
| Correspondence | communication by exchanging letters with someone |
| Complaint | something that is unsatisfactory or unacceptable |
| Appreciate | to be grateful for |
| Adjustment | alter or move slightly |
| Stationary | specific type of paper used for correspondence |
| Abstract | the first paragraph of a business letter |
| Trifle | a thing of little value or importance |
| Credulity | too ready to believe, easily fooled |
| Expository | to explain or describe |
| Brevity | exact wording, short time span |
| Overview | review or summary |
| Discriminating | to make a distinction between people or things |
