| A | B |
|---|
| sleeping room | room where guests sleep for one or more nights |
| rooms director | manager in charge of the rooms division |
| rooms division | part of hotel that handles all tasks involved in preparing & selling sleeping rooms |
| guest room | another name for sleeping room |
| forecasting | predicting the number of guests who will stay at the hotel |
| room inventory | count of number of rooms sold & number of rooms available each day |
| door attendant | takes care of guests' needs as they arrive at the hotel |
| front desk agent | person who works at the front desk |
| check in | process of regisgtering guests, assigning rooms, and distributing keys |
| guest history record | record kept by lodging property that records info about each guest |
| account settlement | process of correcting any errors on bill & taking payment |
| work shift | regular period of time in which work is done |
| key card | key used with an electronic system |
| registration | process of keeping a list of everyone who is staying at the hotel |
| checkout | process of paying for rooms and returning keys |
| front office | department in a hotel that interacts w/guests and sells sleeping rooms |
| reservations agent | person who takes call when guests call to reserve a room |
| hotel guest cycle | stages of a hotel guest's relations with the hotel staff |
