| A | B |
|---|
| memorandum | written messages used by employees within an organization to communicate with one another |
| body | the paragraphs of a memo that all begin at the left margin; SS within paragraphs, DS between paragraphs |
| reference initials | the keyboard operator's initials in lowercase letters at the left margin a DS below the body |
| attachment notation | notation keyed a DS below the reference initials in a memorandum if a separate document is attached to the memo |
| enclosure notation | a notation keyed a DS below the reference initials in a memorandum if a separate document accompanies the memo |
| copy notatation | a notation keyed a DS below the last line of the memo (reference/attachment/enclosure) indicating that it is also being sent to someone other than the addressee. Use "c" followed by the person's name |
| e-mail | electronic mail that has partially replaced the Memo because of the ease and speed of sending and receiving |
| memoranda | the plural form of memorandum |
| patent | protects an invention |
| copyright | protects an original artistic or literary work |
| trademark | protects brand names and logos |
| trade secret | protects a process (recipe, steps, procedure, etc). |
| E-mail tags | reminders added to e-mail messages |
| Contact | demographic information for a specific person or organization |
| Inbox | list of all incoming e-mail messages |
| Netiquette | courtesy or etiquette for communication in various online formats |
