| A | B |
|---|
| Accountability | Willingness to take credit and blame for actions. |
| Civil Rights Act of 1964 | Gave the government a strong legal tool to prevent job discrimination |
| Conflict | A clash between hostile or opposing elements, ideas or forces. |
| Verbal | Communicating with words. |
| Leadership | Inspiring and influencing others. |
| Conflict resolution | A problem-solving strategy for settling disputes. |
| Team | A group of people who work together towards a common goal. |
| Interpersonal Skills | Skills that promote relationships with other people. |
| Cross-functional team | A group of people from different departments. |
| Tact | The ability to say and do things in a way that will not offend another person. |
| Integrity | Following a strict code of conduct or standard of values. |
| Defensiveness | Putting up an emotional guard against negative opinion. |
| Feedback | A listener’s response that tells a sender that the message is understood. |
| Non-verbal communication | Communicating without the use of words. |
| Functional Team | A group of people form one department or area working together. |
| Punctual | Being on time. |
| Etiquette | Having good manners in your dealing with people. |
| Memo | An informal correspondence written within an organization. |
| Multifunctional | Everyone has been cross trained to perform duties of all the team members. |
| Initiative | Doing what needs to be done and doing it without being told. |
