| A | B |
|---|
| Mask | to cover or hide your feelings |
| Self esteem | How you feel about yourself |
| Feedback | Information given to you to help you |
| Emotions | the critical factor in the development of attitude |
| Attitude | How you feel about something |
| Imaging | Imagingin yourself achieving |
| Self actualization | Beingthe best that you can be, realizing your potential |
| long term goals | goals for 5 years in the future |
| Short term objectives | steping stones to reach your long term goals |
| stategies/tactics | a process to reach your goals |
| mentor | someone who helps you succeed on the job |
| communication | act of transmitting information |
| passive | accepts communication without response |
| aggressive | rude |
| assertive | stand up for themselves |
| selective | hearing or seeing what you want to hear or see |
| grapevine | rumor mill |
| verbal | communication through talking |
| nonverbal | communication using signs or symbols |
| grapevine | office rumor mill |
| fact | can be proven |
| opinion | is your belief |
| critical listening | listening for facts and opinions |
| active listening | paying attention, taking notes |
| sender | originates the message |
| receiver | hears or receives the message |
| channel | path a message takes from sender to receiver |
| message | what is being communicated |
| persuasion | to convince someone to believe what you say |
| tactile | touch, doing |
| visual | vision, seeing |
| auditory | audio, hearing |
