| A | B |
|---|
| passive listening | Feeling that the responsibility for communication lies with the speaker |
| active listening | Listening that guides the speaker toward a common interest |
| hearing | An automatic reaction of the sense and nervous system to sound |
| noise | sound distractions |
| appreciative listening | listening to value what we hear |
| discriminative listening | singling out one sound from a noisy environment |
| comprehensive listening | listening to understand |
| empathetic listening | encouraging people to talk freely without fear of embarrassment |
| sounding board | a listener who accepts what is said, tries to understand and makes no judgments |
| critical listening | listening to evaluate |
| testimonials | an appeal which uses the recommendation of a famous or respected person |
| false comparison | comparing unlike things |
| jumping on the bandwagon | an appeal to act in a certain way because everyone else is |
| listening spare time | time you can think because you don't need to listen |
| stacking the deck | giving only one side of the story |
| name calling | assigning a negative label without any evidence |
| hidden meanings | what a speaker doesn't say |
| door openers | phrases which indicate acceptance, interest, or understanding |
