| A | B |
|---|
| 2 person conversation | The opportunity for greatest feedback |
| Focused | What your mind should always be in a business setting |
| Persuade | The easiest way to do this is to first assess their needs and then show how you will satisfy those needs |
| active mental process | Listening is this |
| Seeing | In addition to listening to a message this will make it more memorable |
| To inform | the purpose is to let someone know |
| Know the purpose | The first thing to do before reading |
| To Persuade | When the purspose is to convince another of something |
| Provide feedback | What to do when you want to demonstrate whether ir not you understand a message |
| empathy | understanding |
| Reader, subject, purpose | IN oreder to write clearly and effectively you must know these things |
| Memo | a brief message sent between employees in the office |
| example of feedback | Nod, Eye Contact |
| setting | location where communication takes place |
| distractions | an interruption in communication |
| reading | best way to improve your vocabulary |
| parlimentary procedure | structure for organizing and running a formal meeting |
| speak | The ability to do this effectively is an important part of any job |
| e-mail | a very fast informal mode of communication in the job market |
| quorum | at least 51% of a group |
| channels | sound, sight, or the written word |
| generalization | a statement accepted true by most people |
| feedback | the receiver's response |
| jargon | specialized vocabulary used by a particular group |
| inflection | a change in the tone or pitch of a voice |
| minutes | written record of decisions made at the last meeting |
| enumerate | a list of several items in order |
| emotional blocks | a bias against a speaker's opinions |
