| A | B |
|---|
| productivity | this goes up when treated fairly |
| written management plan | an overview, but not every detail is included |
| horizontal companies | where middle managmers have wide range of responsibilities |
| Properly trained | these employees will stay longer than those who aren't |
| Downsizing in the 80's/90's | result was decreased employee morale |
| top management | Chief financial officer's team |
| customers | source of direction in horizontal company |
| creativity | rewarding people who are innovative and different |
| rewarding loyalty | filling positions with current employees |
| supervisors | those who assign duties/supervise employees |
| training | describing history, mission, services to new employees |
| controlling | setting standards, evaluating performance, and solving problems |
| staffing | selection of new employees |
| organization by process | organization around teams of similarly skilled people |
| flattening | reducing supervisors and eliminating levels ofmanagement |
| consistent | management technique of clear expectations, follow through and treating everyone fairly |
| simplification | rewarding making things less complicated |
| cusotmer satisfaction standards | company standards that deal with sales returns, repeat business, and referrals |
| delegate | assign tasks to others |
| mission statement | description of a company's ultimate goals |
| organize | to coordinate efforts in order to reach company goals |
| empower | to allow and encourage team members to contribute to the managment process |
| management | process of reaching goals through the use of technology, human, and material resources |
| traditional company structure | vertical organization |
| self managed structure | horizontal organization |
| planning | deciding what needs done and how to do it |
| evaluate | decide quality or worth of something |
