| A | B |
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| Technology refers to the _____ that people have invented to make life easier. | machines and tools |
| An early invention that had a huge impact on business was the _____. | telephone |
| Computers were first used only by _____. | the military |
| When referring to handheld devices that allow users to send e-mail, list contacts, and access the Internet, "PDA" is short for _____ digital assistant. | personal |
| People who work with computers while doing business are part of the _____ workforce. | electronic |
| Using the Internet to do business is called _____. | e-commerce |
| A(n) _____ workflow links &1 the steps in a process digitally. | digital |
| The well-known technology center located in California is called _____. | Silicon Valley |
| In years since the end of _____, electronic devices have revolutionized business and society. | World War II |
| The economies of many countries, such as _____, are based on manufacturing electronics. | Japan and Taiwan |
| A start-up is a(n) _____ business that is usually small. | newly formed |
| . E-tickets are an example of _____. | e-commerce |
| At the beginning of the 21st century, consumers’ top online purchases were _____. | computers and software |
| Businesses often call their stores and warehouses _____. | brick-and-mortar |
| A company that sells its products in stores, by mail, and online IS called a(n) _____. | multi-channel retailer |
| An e-tailer that sells consumer products might consider every consumer with access to _____ to be a potential customer. | the Internet |
| Convenience is a(n) _____ of electronic retail. | advantage |
| Purchasing an e-ticket for airline travel is _____. | popular |
| One of the disadvantages of shopping online is that you have to wait _____. | for delivery |
| Retail businesses that have stores in the mall and also sell products online are called _____ operations. | clicks-and-mortar |
| Define e-commerce | Electronic commerece, or business conducted on the internet. |
| Define e-workforce | People who work with computers while doing business |
| Define e-tail | Electronic retail |
| What does the “E” in e-commerce stand for? | Electronic |
| Define digital workforce. | Linking all the steps in a process digitally |
| Define leadership | Taking a company and its employees in a directions based upon a vision . |
| Define initiative. | The ability to act and make decsisions without the help or advice of others |
| Define human relations. | The study of how people interact in the workplace and how communication can be improved. |
| Define integrity | An adherence to a code of ethical values, such as honesty, loyalty, and fairness. |
| What are some examples of inventions that have had a major impact on business | business computers, scanners, fax machines, telephones, cell phones, PDAs |
| How is digital workflow different from paper workflow? | All steps in a process are linked electronically in a digital workflow. There is less paper involved than in paper workflow. |
| What are three examples of new jobs that hace been created by the Internet? | Software writers, online writers, and Web page designers. |
| ow have virtual businesses changed the business world? | Entrepreneurs can conduct businesses from their homes, communicate with customers worldwide, and operate wia the Internet. |
| How is an e-tailer different from other businesses? | An e-tailer sells products over the Internet. |
