| A | B |
|---|
| Down Payment | A portion of the total cost of an item that must be paid at the time of purchase. |
| Cooperative | A nonprofit organization owned and operated by its members for the purpose of saving money on the purchase of goods and services. |
| Impulse Buying | Purchasing items on the spur of the moment. |
| Open Dating | Indicates the freshness or "shelf life" of a perishable product. |
| Unit Pricing | The use of a standard unit of measurement to compare the prices of packages that are different sizes. |
| Rebate | A partial refund of the price of a product. |
| Warranty | A written guarantee from the manufacturer or distributor that states the condition under which the product can be returned, replaced, or repaired. |
| Service Contract | A separately purchased agreement by the manufacturer or distributor to cover the costs of repairing the item. |
| Fraud | Dishonest business practices that are meant to deceive, trick, or gain an unfair advantage. |
| Mediation | The attempt by a neutral third party to resolve a conflict between a customer and a business through discussion or negotiation. |
| Arbitration | A process where a conflict between a customer and a business is resoved by an impartial third party whose decision is legally binding. |
| Small Claims Court | A court that deals with legal disputes that involve amounts below a certain limit. |
| Class-Action Suit | A legal action on behalf of all people who have suffered the same injustice. |
| Legal Aid Society | One of a network of community law offices that provide free or low-cost legal assistance. |
