| A | B |
|---|
| leadership | the ability to influence individuals and groups to achieve organizational goals. |
| human relations | how well people get along together. |
| power | the ability to control behavior. |
| position power | comes from the position the manager holds in the organization. |
| reward power | based ont he ability to control resources, rewards, and punishments. |
| expert power | given to people who are considered the most knowledgeable. |
| indentity power | given to people because others identify with and want to be accepted by them. |
| leadership style | the general way a manager treats and directs employees. |
| autocratic leader | one who gives direct, clear, and precise orders with detailed instructions as to what, when, and how work is to be done. |
| democratic leader | one who encourages workers to share in making decisions about work-related problems. |
| open leader | a manager who gives little or no direction to workers. |
| work rules | regulations created to maintain an effective working environment in a business. |
