| A | B |
|---|
| associates | employees |
| PSA | Pro Sales Associate |
| MOD | Manager on Duty |
| front end | where cash registers are located |
| swing areas | where seasonal merchandise is displayed |
| self checkout | cash registers customers can use independently |
| receiving area | where trucks are unloaded |
| RTV | Return to Vendor |
| Pro Desk | Contractor Services (where repairs are scheduled) |
| shelf maintenance | fronting and facing |
| pack out | unpack boxes and stock shelves |
| pack down/down stock | move merchandise from overheads to shelves |
| overheads | storage space on top of shelves |
| in stock | product is available and in store |
| bay | each upright shelf (section of aisle) |
| shopability | ease for customer to find what they need |
| Design Place | where customers can sit down with experts to plan home projects and repairs |
| "Meet and Greet" | make eye contact and say hello to customers |
