| A | B |
|---|
| Chain of command | the path down which orders are passed. In a company, this goes from the board of directors down to the shop floor workers |
| Delayering | removing layers of management and workers in the chain of command |
| Delegation | passing down of authority for work to another worker further down the hirrarchy of the organisation |
| Downsizing | when a business employs fewer workers to produce the same amount through increases in productivity which can be achieved through delayering |
| Empowerment | giving more responsibility to workers further the chain of command in a heirarchy |
| Function | Organisation by function means that a business is organised according to tasks that have to be completed |
| Hierarchy | structure of different levels of authority in a business organisation, one on top of the other |
| Informal group | a group people who join together outside the formal structure of an organisation |
| Organisation chart | a diagram which shows the internal structure of an organisation |
| Span of control | the number of people who report directly to another worker in a superior position |
| Subordinate | workers in the hierarchy who work under the control of a more senior worker |
