| A | B |
|---|
| down payment | A portion of the total cost of an item that must be paid at the time of purchase |
| cooperative | A non-profit organization owned and operated by its members |
| impulse buying | Purchasing items on the spur of the moment |
| open dating | A labeling method that indicates the freshness or shelf life, of a perishable product |
| unit pricing | The use of a standard unit of measurement to compare the prices of packages that are different sizes |
| rebate | A partial refund of the price of a product |
| warranty | A written guarantee from the manufacturer that states the conditions under which the product can be returned |
| service contract | A separately purchased agreement by the manufacturer to cover the costs of repairing an item |
| fraud | Dishonest business practices that are meant to deceive, trick, or gain an unfair advantage |
| mediation | The attempt by a neutral third party to resolve a conflict between a customer and a business |
| arbitration | A process whereby a conflict between a customer and a business is resolved by an impartial third party whose decision is legally binding |
| small claims court | A court that deals with legal disputes that invole amounts below a certain limit |
| class-action suit | A legal action on behalf of all the people who have suffered the same injustice |
| legal aid society | A network of community law offices that provide free or low-cost legal assistance |
