| A | B |
| Police-Community Relations | public relations, community service, community participation |
| Proactive policing | prevent crime before occures |
| Public Relations | postive communications with public |
| Public Education | crime prevention programs |
| Community Relations | combined efforts of public relations & human relations |
| Stereotyping | categorize before fully understnding |
| Prejudice | attitude based on limited information |
| Attitudes | self-insulating and reinforcing |
| Rapport | frendly relationship from open communications |
| Formal Disciplinary System | complaints are processed and resolved |
| Progressive Discipline | repeated offenders more serious punishment |
| Internal Affairs Unit | investigates complaints against officers |
| Citizen Review Board | method for processsing citizen complaints |
| Monitor | a public representive reviews dept performance |
| Cultural Awareness | understanding characteristics of other cultures |
| Authoritarianism | favors obedience over freedom |
| Tempered Authoritarianism | used only when needed |
| Accountability | community hold police accountable |