| A | B |
|---|
| communication | the sending and receiving of messages between people |
| nonverbal | communication sends messages without words |
| I message | you say how you feel and what you think, rather than criticizing someone else |
| body language | refers to a person's posture, facial expressions, gestures and way of moving |
| eye contact | direct visual contact with another person's eys |
| feedback | accurs when a listener lets the speaker know that they are trying to understand the message being delivered |
| active listening | concentrating on what is said so that you understand and remember the message |
| verbal | when words are used to communicate |
