| A | B |
|---|
| Rate Request | Complete quote and reply to agent. Follow up on Quote with agent based on local Business Unit practice. |
| Receive Notice of Shipment consigned to MI | Create order . Enter all appropriate information. Check credit worthiness of billing party. Acknowledgment and thank you to Agent with questions on outstanding information or with further queries. |
| Supplemental Invoice | Create supplemental Invoice if applicable : Terminal Handling Charges. Customs Duty or examination charges. Agriculture inspection charges. Additional extraordinary costs i.e. storage in transit (SIT). Oversized items immediate access of items etc. Add copies to file. |
| If possible, at least 2 weeks before ETA of the shipment, contact customer to: | Confirm delivery address and other pertinent details. Counsel the customer on customs clearance procedure, mail customs forms if appropriate, and request any necessary supplemental declarations, i.e. liquor permit. Send the Relocation Package via email or other as suits. |
| Prepare Delivery Package for MI Operations. | Delivery Report Instructions (2 copies of the inventory). Welcome to USA Client feedback form. Upon Delivery Letter. |
| If another Agent is designated by MI to perform Delivery Services: | Send complete delivery paperwork to this agent as you would if using your local MI operations crews. Follow up with them regularly to ensure shipment arrives, they are in contact with Client for customs clearance and are proceeding with delivery in a timely manner. |
| Arrange for local pick up back to MI warehouse a couple of days prior to ETA. | Re-manifest shipment to MI unless Customs clearance is being done. |
| At the arrival port/terminal. | Pay dock fees if applicable. Send trucker delivery instructions and ensure that they can arrange for the remanifesting of the shipment In Bond if necessary. |
| Complete Order | Consider sending a Welcome to USA Book to the client often done for sales reasons. Complete To Do’s. Change header and line statuses from “Active” to “Completed”. |
