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Communication Skills/Problem Solving

Engineering II D401

AB
OutlineLogical organization of ideas that forms the framework of any presentation.
GestureUse of facial expressions or body motions to emphasize points.
DemonstrationPresentation using a step-by-step procedure for performing a task.
IntroductionBeginning of a presentation; should attract the attention and motivate the audience.
BodyCentral theme of the presentation; carries the main idea.
ConclusionSummarizes the main point of the presentation.
Benchmarkinga process used by many organizations to measure its practices against those of an industry leader
Conformancewhen an output meets the agreed-upon customer requirements
Continuousongoing
Customerthe people inside and/or outside the organization who receive the product that you produce and/or the service that you provide
Customer requirementswhat the customer expects of the output, agreed upon by the customer and the supplier
Frameworkthe basic structure or structural frame of something
Globalworldwide
Nonconformancewhen an output does not meet the agreed-upon customer
Outputthe products and/or services produced by a supplier
Suppliera person or group producing an output
Supplier specificationsan exact description of what the customer expects and desires expressed in terms the supplier uses in his or her business or profession
Qualitymeeting the requirements of both customers inside and outside of the organization
Brainstormingallows group members to generate and call out ideas as quickly as they think of them
Brainwritingwrite ideas on a slip of paper, exchange slips, and build on the idea they receive
Checksheetsrecord of the information by category
Interviewinggathering information from individuals in person or over the phon
Surveyinggathering information by questionnaire either face to face or not face to face
List reductionelimination or combination of ideas generated during brainstorming
Balance sheetsmark a column pro’s and another con’s to allow members to elaborate on the positive and negative aspects of the idea, solution, or answer
Criteria rating formsgroup is able to look at several ideas and compare them against the same criteria
Weighted votingallows all members to voice their opinion without the group having to reach an agreement. Votes are cast all for one idea or spread over different ideas.
Paired comparisonsmembers look at ideas side by side and evaluate them against one another
Cause-and-effect analysistool used to analyze data collected as it graphically illustrates the causes and effects in a fishbone pattern
Force-field analysisidentify the aspects which help solve the problems and those that stand in the way of the solution
Histogramstype of bar graph that is an effective way to visually display information
Pie chartsdata is displayed as sections or slices of a pie
Time chartscharts that can display causes and effects, fluctuations, or changes over certain periods of time
Cost-benefit analysisestimates the costs and benefits of possible solutions
Flowchartsthe steps in a project are charted in the order in which they will be done
Gantt chartsshows the order in which segments of a project must be completed and which segments need to be completed before the next can begin
PERT (program evaluation and review technique) chartscharts a project’s path and the steps along the path


Culpeper Technical Education Center
Culpeper, VA

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