A | B |
Outline | Logical organization of ideas that forms the framework of any presentation. |
Gesture | Use of facial expressions or body motions to emphasize points. |
Demonstration | Presentation using a step-by-step procedure for performing a task. |
Introduction | Beginning of a presentation; should attract the attention and motivate the audience. |
Body | Central theme of the presentation; carries the main idea. |
Conclusion | Summarizes the main point of the presentation. |
Benchmarking | a process used by many organizations to measure its practices against those of an industry leader |
Conformance | when an output meets the agreed-upon customer requirements |
Continuous | ongoing |
Customer | the people inside and/or outside the organization who receive the product that you produce and/or the service that you provide |
Customer requirements | what the customer expects of the output, agreed upon by the customer and the supplier |
Framework | the basic structure or structural frame of something |
Global | worldwide |
Nonconformance | when an output does not meet the agreed-upon customer |
Output | the products and/or services produced by a supplier |
Supplier | a person or group producing an output |
Supplier specifications | an exact description of what the customer expects and desires expressed in terms the supplier uses in his or her business or profession |
Quality | meeting the requirements of both customers inside and outside of the organization |
Brainstorming | allows group members to generate and call out ideas as quickly as they think of them |
Brainwriting | write ideas on a slip of paper, exchange slips, and build on the idea they receive |
Checksheets | record of the information by category |
Interviewing | gathering information from individuals in person or over the phon |
Surveying | gathering information by questionnaire either face to face or not face to face |
List reduction | elimination or combination of ideas generated during brainstorming |
Balance sheets | mark a column pro’s and another con’s to allow members to elaborate on the positive and negative aspects of the idea, solution, or answer |
Criteria rating forms | group is able to look at several ideas and compare them against the same criteria |
Weighted voting | allows all members to voice their opinion without the group having to reach an agreement. Votes are cast all for one idea or spread over different ideas. |
Paired comparisons | members look at ideas side by side and evaluate them against one another |
Cause-and-effect analysis | tool used to analyze data collected as it graphically illustrates the causes and effects in a fishbone pattern |
Force-field analysis | identify the aspects which help solve the problems and those that stand in the way of the solution |
Histograms | type of bar graph that is an effective way to visually display information |
Pie charts | data is displayed as sections or slices of a pie |
Time charts | charts that can display causes and effects, fluctuations, or changes over certain periods of time |
Cost-benefit analysis | estimates the costs and benefits of possible solutions |
Flowcharts | the steps in a project are charted in the order in which they will be done |
Gantt charts | shows the order in which segments of a project must be completed and which segments need to be completed before the next can begin |
PERT (program evaluation and review technique) charts | charts a project’s path and the steps along the path |