| A | B |
| Computer won't turn on | Power button/switch not turned on |
| Computer screen is blank | monitor switch on turned on |
| Printer isn't working | The blinking light needs to be pressed |
| The Internet isn't working | Unplug and replug the Ethernet cable |
| Headphones sound doesn't work | The mute box on the task bar has been checked to mute |
| Microsoft Word or similar application has frozen up | Press Control, Alt, Delete on a PC |
| Flash drive has quit working | Memory chip has worn out |
| Mouse is not responding | Make sure it is plugged in |
| Use to check if the electric power source is working | Lamp test |
| Unplug power supply; press power button and count to 10. | Computer not working |
| Free up space | Delete unneeded files and empty the Trash or Recycle Bin |
| Attach monitor to a different computer | The monitor isn't working |
| There's no paper in the printer | The printer isn't printing the document |
| IP address won't allow connection to the Internet | Pesky little number got stuck |
| Volume knob isn't turned up | Headphones aren't working |
| Press Option, Apple, Escape | Application froze up |
| Select the application | Click on End Task |
| Unplug it from the computer when it's not in use | Flash Drive |
| Spend a few extra dollars | Buy a decent brand of USD drive |
| One way to protect your flash drive | Don't keep it in a warm place |