| A | B |
|---|
| Training | Could be overseas or in the UK |
| Hours | Must be flexible , no set hours but long |
| Commission | Earned on sale of car hire & excursions |
| Flights | Paid for in outward & homeward |
| Accommodation | Likely to be a shared house, flat or bedsit - paid for by tour ops |
| Holiday concessions | One paid hol per month after 12 months entitled to a discount |
| Medical Insurance | Fully covered |
| Personal Belongings insurance | You are covered for belongings to and from resort |
| Appearance | Must wear correct uniform at all times, Long hair tied back, jewellery kept to a minimum |
| Conduct in resort | No drinking or smoking in uniform, remember you are the face of the company |
| Paper work | Rooming lists, Transfer lists, CSQ's |
| H&S | Swimming pool, balconies, electrical appliances |
| Complaints | Patience, ability to listen, understanding ability |
| Transfers | Meet & Greet, time & venue of welcome meeting, intro speech |
| Welcome meeting | Introduction, role, excursions, car hire, staying safe |
