| A | B |
| e-mail | The store and forward system used to exchange messages over the Net. |
| listserv | A system used to distribute messages to a large number of people at the same time. |
| Peer-to-peer (P2P) | TServices that allow users to access one another's computers via the Internet. |
| Instant Messaging (IM) | Like chat, but is private; users create their own chat rooms and can invite guests (called buddies) |
| Pop | The protocol used by most e-mail clients and servers. |
| Subject | That part of an e-mail message that tells the recipient what the message is about. |
| ISP | A company you purchase an internet connection from. |
| Internet Relay Chat (IRC) | Enables users to communicate in real tine, in specific groups called channels. |
| FTP | TThe Internet tool used to copy files from one computer to another. |
| FAQ | A list of common questions and their solutions or answers. |
| News | A huge collection of online articles, organized by content into different groups. |