| A | B |
|---|
| business letter | a letter written by an individual representing a business firm |
| personal-business letter | a letter written by an individual representing himself or herself |
| block style | all parts of the letter begin at the left margin |
| return address | the address of the person writing the letter and is keyed above the date |
| signature line | the typed name of the person signing the letter |
| complimentary closing | examples: sincerely, truly yours, in regards |
| salutation | greeting: To Whom it May Concern, Dear, Ladies and Gentlemen |
| inside address | the address of the person receiving the letter |
| quadruple space | four enters after the date and closing |
| double space | after each part except between the signature line and the title line |
| body | the message part of the letter |
| single space | Pressing enter key one(1) time leaving no blank lines |
| typist initials | Used when someon other than author keys letter. |
| attachment notation | Notation at end of a memo or letter that indicates that an item(s) is attached to the letter or memo |
| copy notation | Use a lowercase (c) followed by the name of the person(s) to receive a copy. |
| enclosure notation | notation that indicates that an item(s) is included with the letter |
| letterhead | stationery that is used for a business letter. Includes the return address. |
| Mixed punctuation | A colon is keyed in the salutaton and a comma in the complimentary close |
| Open punctuation | There is no colon after the salutation and no comma after the complimentary close |
