| A | B |
|---|
| guests | customers |
| check in | registering guests when they arrive |
| checkout | processing guests when they leave |
| checkout specialist | housekeeper assigned to rooms where guests have checked out |
| stay over specialist | housekeeper assigned to rooms where guests are still checked in |
| 15-5 rule | make eye contact with a guest at 15 feet and greet at 5 feet |
| hospitality | friendly greeting and reception of guests |
| metro | silver shelves for laundry |
