| A | B |
|---|
| Oral Communication | Pitch, tone, clarity, enunciation and pronunciation |
| Parts of a Conversation | Greeting, introduction, exchange, summary, closing |
| Body Language | facial expressions, gestures, touching |
| E-communication | e-mail, fax, FTP |
| Leadership | the ability to influence others to work willingly toward achieving organizational goals |
| Ethics | standards of moral conduct |
| Integrity | inner strength to be truthful and honest |
| Kindness | Being considerate, courteous and showing care |
| Courage | the determination to do the right thng even when others don't |
| Good judgment | choosing worthy goals and setting priorities |
| Perseverance | being persistent in the pursuit of worthy objectives |
| Respect | showing high regard for authority for others |
| Responsibility | being dependent in carrying out obligations and duties |
| Self-disciplne | demonstrating hard work and commitment to purpose |
| Forming | 1st stage, a great deal of uncertainty about the group's purpose |
| Storming | 2nd stage, conflict over who will control the team |
| Norming | 3rd stage, close relationships develop |
| Performing | 4th stage, final stage for PERMANENT TEAMS-everyone's working |
| Adjourning | 4th stage, final stage for TEMPORARY TEAMS. |
| Ethical Decisions | must be legal, must not violate policies and should not negatively affect groups |
