| A | B |
|---|
| Planning | analyzing information and making decisions about what needs to be done |
| Organizing | determining how plans can most efficiently be accomplished, arranging resources to complete work |
| Leading | influencing others to cooperatively achieve goals |
| Controlling | evaluating the results to determine if objectives have been accomplished as planned |
| Strategic Planning | long-term, broad goals, SWOT analysis |
| Operational Planning | how and who will do work and what resources are needed |
| Formal Planning | systematic studying of an issue and determining how to solve problems |
| Decison-making Process | Identify, List, Analyze and Select solutions to problems |
| Steps in Strategic Planning | external and internal analysis, mission statement, goals and strategies |
| Planning Tools | Goals, budgets, scheduling, standards, policies, procedures, research |
| Barriers to Decision-Making | Complacency, Avoidance, Panic, Indecisiveness |
| SWOT Analysis | examinationof strengths, weaknesses, opportunities and threats |
| External Analysis | factors outside the company that effects operations |
| Internal Analysis | factors inside the company that leads to success |
| Mission Statement | a short specific statement of a business' purpose |
| Goals | outcomes to achieve a company's mission |
| Strategies | efforts expected if goals are to be received |
| Budgets | a plan to use available money to reach goals |
| Policies | general rules followed by a company |
| Procedures | steps to follow when implementing polcies |
| Research | collecing needed information to improve decisions |
| Complacency | smug satisfaction with an existing situation |
| Avoidance | manager denies the importance of a problem |
| Panic | manager becomes frantic while making a decision |
| Indecisiveness | manager is unable to make a decision |
