| A | B |
|---|
| Cross-functional | employees from different work areas within an organization |
| Problem-solving | department meets regularly to discuss ways of improving the work environment |
| Forming | first stage where everyone is getting to know each other |
| Storming | 2nd stage where ideas and issues are tackled |
| Norming | close relationships are formed |
| Performing | final stage of a permanent team |
| Adjourning | Final stage of a temporary team |
| Functional | manager and employees deal with problems in a particular unit |
| Leadership | the ability to influence others to achieve common goals |
| Traits | characteristics of a leader |
| Priority | Puting tasks in order according to what is to be done first |
| Ethics | standards of moral conduct |
| Self-serving leadership | NOT a characteristic of an effective work team |
