| A | B |
|---|
| real time | placing the appointment, patient needs, and info within the appropriate areas of a computer appt. program vs. a manual system |
| acute condition | an illness or injury that a patient suddenly experiences and requires treatment but may not be life threatening |
| matrix | periods of time blocked out on the daily schedule when an appointment is unavailable |
| specific time | time allocated on the schedule to each patient depending upon the purpose of the office visit or the type of exam or testing that is to be done |
| archive | the storage of terms such as files or records for future reference or back up |
| double booking | scheduling two patients to be seen during the same time slot without allowing for any additional time in the schedule |
| modified wave scheduling | a flexible scheduling system built on the hour as the base of each block of time |
| established patient | any patient who has been previously seen by the physician and has an existing medical record/chart in the physician's practice |
| cycle time | the length of time the average patient spends in the medical office |
| surgical scheduler | the person in the surgery department who schedules procedures |
| cycle time | the length of time the average paatient spends in the medical office |
| wave | using _____ scheduling, all patients are instructed to arrive at the beginning of the hours in which they are to be seen |
| Two ways that medical offices use to schedule apppointments | telephone and e-mail |
| A legal document that can be subpoenaed by the court | appointment book |
| To be HIPAA compliant, the appointment book and schedule must maintain patient _______ at all times. | confidentiality |
| Two basic types of appointment scheduling systems | scheduled appointments and open office hours |
| Clinics that are prepared to handle situations requiring immediate but not life-threatening medical care | Ambulatory urgent care clinics |
| catch up time | Many offices build this into their schedules in the morning or afternoon for emergencies |
| A medical facility that uses open office hours | sees patients in order of arrival and without appointments |
| Amount of time for a complete physical with EKG | 60 mins. |
| Amount of time for a blood pressure check | 15 mnis. |
| Amount of time for a dressing change | 15 minutes |
| No-Show | when patient does not show up for appointment |
| Tickler file | when an office has patients complete self-addressed postcard reminders to use in an appointment reminder system |
| Triage | The process of sorting or grouping patients according to the seriousness of their conditions |
| Manual appointment systems | A system which simply uses an appointment book and a pencil rather than a computer to schedule appointments |
