| A | B |
|---|
| The Client uses the Manual to: | Confirm service deliver procedures. An easy and complete reference of all relocation benefits. A resource for client administrators to review prior to discussions with transferees or new hires. Assist new Managers in understanding the client’s relocation practices.Serve as a corporate memory. Track policy changes and implementation dates. |
| TheMIGroup uses the Manual to: | Compare current service delivery practices to industry standards. Act as a basis for suggested adjustments to benefits or procedures. Reference on continuation of seldom used benefits. Review client pricing. Prepare for Client Reviews. |
| Client Service Relocation Teams use the Manual to: | Minimize ambiguities of benefits. Review prior to needs assessment with transferring employees. Remember to authorize Client specific providers. Review exceptions guidelines, authorizations and reporting. Reference funding, invoicing and reporting requirements. |
| The benefits to the Client include: | Solidifying the business partnership between us. Provides a foundation for problem solving. Encourages team work. Delivers a concise and easy reference for all client administrators. Serves as a corporate memory when client personnel change careers. Provides consistent tracking of policy updates. Delineates the conditions surrounding policy exceptions. |
| The benefits to TheMIGroup include: | Supports the Global Account Manager with detailed account of current client practices to measure against the changing industry practices. A document in which to track all changes. Encourages Relocation Managers in decision making. |
| The benefits to the Relocation Managers are : | Supplies written directions for service delivery. Reduces ambiguities surrounding policy administration. Supports team work among the Client Service staff. Tracks policy changes. Supports the Client Service team to vary service delivery based on when the policy change is implemented. Provides a path for Escalation and resolution of sensitive situations. |
