| A | B |
|---|
| escalation | to increase in the acting out. Hit back |
| de-escalation | to decrease in th actiing out. Don't hit back. |
| causes of conflict | 1. resources 2. psychological 3. values |
| resources | things everyone needs, like books, water, food ... |
| psychological | needs such as power, friendship and belonging |
| values | your beliefs, what you feel is important to you |
| types of conflict | 1. intrapersonal 2. interpersoal 3. tntragroup 4. intergroup |
| conflict styles | 1. avoidance 2. confrontation 3. problem solving 4. collaboration |
| intrapersonal | 1 person; within yourself |
| interpersonal | between 2 or more people |
| intragroup | within a group |
| intergroup | between 2 or more groups |
| avoidance | You swallow your feelings when agreeing is easier than not agreeing |
| confrontation | go after the problem, like "because I said so." |
| problem solving | Each person gives up something to solve the problem |
| collaboration | Each person's needs are investigated and met to solve the problem. Work together |
