| A | B |
|---|
| Clarification | Examiner's response used when pt's word choice is ambiguous or confusing |
| Avoidance Language | Use of euphemisms to avoid reality or hide feelings |
| Closed questions | Ask for specific information: elicit a short 1 or 2 word answer: "Yes," "No" |
| Confrontation | Response; examiner gives honest feedback about what he has seen or felt about observations |
| Distancing | Use of impersonal speech to put space between the self and a threat |
| Empathy | Viewing the world from the other person's frame of reference |
| Ethnocentrism | Tendency to view your own way of life as the most desirable or best |
| Explanation | Examiner's statements that inform the patient |
| Facilitation | Examiner's response that encourages the patient to say more |
| Interpretation | Examiner's statement not based upon direct observation; drawn from logic & inference |
| Interview | Meeting between examiner & patient with goal of Gathering complete health history |
| Jargon | Using medical terminology with a patient in an exclusionary and paternalistic way |
| Leading question | A question that implies that one answer would be better than another |
| Nonverbal communication | Message conveyed through body language |
| Open-ended question | Asks for longer narrative information; unbiased; leaves person free to answer in any way |
| Reflection | Examiner response that echoes the patient's words |
| Summary | Final review of what examiner understands patient has said; condenses facts |
