| A | B |
|---|
| Communication Process | Sender-->Message-->Receiver-->Feedback-->Channels |
| Types of Communication | Oral, Electronic, Telephone, Written and Body Language |
| Pitch | The highness or lowness of your voice |
| Tone | The way your message sounds |
| Clarity | The enunciation/pronunciation of your message |
| Parts of a Conversation | Greeting-->Introduction-->Exchange-->Summary-->Closing |
| Body Language | Facial expressions, gestures, touching, space, eye contact and posture. |
| Electronic communication | Sending a document over email, fax or file transfer protocol. |
| Message | The information being exchanged. |
| Receiver | The person to the message is sent. |
| Feedback | Response of a receiver to a message. |
| Channel | The mode or means a sender selects to send a message. |
| Enunciation | How each part of the word is sounded out. |
| Pronunciation | The way a person sounds out the word |
| Prewriting | Planning your written message. |
| Drafting | Putting your thoughts on paper. |
| Revising | Making changes to a written message. |
| Editing | Altering or refining a written message. |
| Publishing | Finalizing your written message. |
| Gestures | Use of body parts to show expression. |
| Space | Physical distance between individuals. |
| Email | A system by which writen messages are sent, received and stored by means of a computer. |
| Fax | Exact copies of a document are send electronically by scanning a document and converting it to digital form. |
| File Transfer Protocol | Allows users to transmit large files over the Internet. |
| Teleconference | Use of the telephone to link two or more locations. |
| Videoconference | Allows participants at different locations to see as well as hear each other, commonly over the Internet. |
| Leadership | The ability to influence others to work willingly toward achieving organizational goals. |
| Time Management | Controlling the use of time. |
| Ethics | Standards of moral conduct that individuals and groups set for themselves, defining what behaviors they value as right or wrong. |
| Social responsiblity | Working toward the "greater good" of society. |
| Traits of a good character | Courage, good judgement, integrity, kindness, perseverance, respect, responsibility and self discipline. |
| Work Teams | A group the engages in collective work that requires joint effort and generates a positive energy. |
| Work Groups | A groups that interacts primarily to share information and to make decisions that will help each member. |
| Forming | First stage of team development where there is uncertainty about the group's purpose, structure and leadership. |
| Storming | The second stage of team development where there is conflict over who will control the team, members resists control the group imposes on individuality. |
| Norming | The third state of team development where realtionships develop and members begin to demonstrate cohesiveness. |
| Performing | The fourth stage of team development where the team is fully functional and accepted by its members. |
| Adjourning | The final stage of team development for temporary teams where the team prepares for its disbandment. |
| Functional Work Team | A team composed of a manager and the emloyees of his/her unit; involved in efforts to improve work activities or solve specific problems in a particular unit. |
| Problem Solving Work Team | Typically composed of 5-12 employees from the same department who meet each week to discuss ways of improving quality, efficiency and the work environment. |
| Quality Circles | Composed of 8-10 employees and supervisors who share an areas of responsibility and meet regularly to discuss quality problems, investigate the causes of problems, recommend solutions and take corrective actions but have no authority. |
| Self Managed Work Team | A formal group of employees that operate without a manager adn is responsible for complete work process or a secment that delivers a product or service to external or internal customers. |
| Cross Functional Work Team | A team composed of employees from about the same hierarchical level but from differed work areas who are brought together to accomplish a task. |
| Self Assessment Process | Identify your interests & abilities, understand your personality & learning styles and determine your values & lifestyles |
| Networking | The process of making connections with one person at a time. |
| Informational Interview | An interview you initiate and you ask the questions. The purpose is not to get a job, but get information. |
| Resume | Your job "sales tool" that highlights your strengths and differentiates youf from other job applicants. |
| Cover Letter | A letter that accompanies your resume when applying for a job. |
