Java Games: Flashcards, matching, concentration, and word search.

Broker's Referral Call

Instruction on how to play the game:

You will be writing your own script/dialog for a Broker Referral Call. Each card represents (in sequence) the structure for the call.
• Flip the cards over in order going from left to right
• The card will give you an instruction
• You will be asked to complete a task
• Flip the card over again for the correct response

Once you have completed this Activity you need to review the script/dialog with your Team Leader.

AB
Introduce yourself and TheMIGroupHello, how are you today. My name is ________. I’m calling from TheMIGroup. We are a Global Relocation Management Company.
Whom do you wish to speak with?I wonder if you have a Relocation Director I could speak with? If not, could I please speak with the Broker?
What is reason for your call?I am working with an Employee of Client Name who is being relocated from ____ to ____. The Employee will be selling their home in ____ and I would like to know if you are interested in a Listing opportunity referral.
What are your requirements for giving me this Listing?First, this referral will require a 35% referral fee. Is that acceptable? We have some specific requirements: A full-time relocation trained Agent who can complete an ERC BMA within a 3 day timeframe. This will be a 2 step process. (Explain the steps in detail) plus completion of weekly activity report.
Convey the details of the Needs AssessmentHomeowners are _________. Property address is _________. Timeframe to market the property is ________. They have relocated _______times. They have sold ______ properties in the past.
Provide Employee Contact Info.The Agent may make contact the Employee or other homeowner at _______. The Agent may proceed in setting your first appointment; Please email or call me with that date.
Discuss Next Steps (including the Agent Package)I will be emailing or faxing (whichever they prefer) an Agent Package. You will find a Listing Confirmation Letter which confirms our discussion and agreement to the 35% referral fee. Please sign the letter and have the assigned Agent sign and fax or email back to me. It is important that I receive that document by tomorrow/24 hrs. Please have the Agent review the documents in the Package and if there are any questions, have the Agent contact me directly.
What to-do’s should be set?Set a to-do for 1 day after the Agent Package is sent to confirm receipt of the executed Listing Confirmation Letter.
Prepare your CRRe-cap the conversation with the RD or Broker. Document when you placed the call and any other details of the call that is factual information.



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