| A | B |
| Generation X | workers from the post-baby boom |
| Net Generation | persons born between 1977 and 1997 |
| telecommute | allows employees to work at home using computers rather than at the business. |
| recycling | reusing products and packaging whenever possible. |
| ethics | of moral conduct that individuals and groups set for themselves. |
| business ethics | a collection of principals and rules of conduct that defines what is right and wrong conduct for an organization |
| code of ethics | a formal, published collection of values and rules that reflect a firm's philosophy and goals. |
| social responsibility | the duty of a business to contribute to the well-being of society. |
| stakeholders | individuals and groups that are affected by a firm's actions. |
| non-governmental organizations | independent groups that influence business through lobbying,publicity, and pressure tactics to alter their activities. |