| A | B |
|---|
| Cross-functional work teams | A team composed of employees from about the same hierarchical level but from differed work areas in an organization who are brought together to accomplish a particular task. |
| Forming | Uncertainty about group's purpose, structure and leadership. This stage is completed when members think of themselves as part of a team |
| Functional teams | Composed of a manager and the employees in his or her unit, involved in efforts to improve work activities or to solve specific problems within the particular unit. |
| Norming | close relationships develop and members begin to demonstrate cohesiveness. There is a strong sense of team identity and camaraderie. This stage is complete when the team structure solidifies and assimilates a common set of expectations of appropriate work behavior. |
| Performing | final stage for permanent teams. The team is fully functional and accepted by its members. Their energy is diverted from getting to know and understand each other to performing the necessary tasks. |
| Problem-solving teams | Typically composed of small group of employees from the same department who meet regularly to discuss ways of improving quality, efficiency, and the work environment. |
| Quality circles | Composed of a group of employees and supervisors who share an area of responsibility and who meet regularly to discuss quality problems, investigate the causes of the problems, recommend solutions, and take corrective actions but who have no authority. |
| Self-managed work teams | A formal group of employees that operates without a manager and is responsible for a complete work process or segment that delivers a product or service to external or internal customers. |
| Storming | intragroup conflict—conflict over who will control the team, members resist the control the group imposes on individuality. When complete there will be relatively clear leadership within the team. |
| Work groups | A group that interacts primarily to share information and to make decisions that will help each member. |
| Work teams | A group that engages in collective work that requires joint effort and generates a positive synergy. |
| Adjourning | Final stage for temporary teams, those that have a limited task to perform. The team prepares for its disbandment. Attention is directed toward wrapping-up activities. |
