| A | B |
| Business letter | Formal means of communication outside a business |
| Salutation | Is the greeting of the letter (Dear Mrs. Smith) |
| Complimentary close | Is the closing or the farewell of the letter (Sincerely) |
| Reference initials | Indicates who keyed the document and are keyed in lower case with no punctuation |
| Enclosure notation | Indicates that another document is enclosed with the letter |
| Default setting | The current setting or action taken by hardware or software if the user has not specified otherwise |
| Insert | Adding text to a document |
| Memorandum (Memo) | a written message used by individuals within a company |
| Heading of a Memo | TO: FROM: DATE: SUBJECT |
| Body of a Memo or Letter | Is the paragraphs that make up the main message |
| Print preview | Menu option that allows user to look at a document before printing to ensure proper formatting |
| Proofreader's marks | Special notation used to mark up printed draft with changes to be made before final printing |
| Sans serif | Font characteristic in which the font has no decorative lines, or serifs, projecting from its characters |
| Serif | Font characteristic in which the font has decorative lines projecting from its characters |
| Thesaurus | Tool used to look up synonyms for a selected word |
| Typeover/overtype | Toggle mode of insert key that allows the user to type over existing text without deleting |
| Word wrap | Text automatically moves from one line to the next line |