 |
Java Games: Flashcards, matching, concentration, and word search. |
 |
 |
Hess Tools
Hess ESC Tools
|
| A | B |
| Contact Workspace | Case Management System |
| ODM | Online Document Management |
| Knova | Knowledge Data Base |
| IVR | Interactive Voice Response |
| SLA | Service Level Agreement |
| DCN | Document Control Number |
| PIN | Personal Identification Number |
| Third Party Contact | Call received by a non member who is requesting information on someone |
| Reminder Center | auto generated call back |
| One and Done | first call resolution |
|
| |