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Java Games: Flashcards, matching, concentration, and word search. |
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Hess Tools
Hess ESC Tools
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| A | B |
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| Contact Workspace | Case Management System |
| ODM | Online Document Management |
| Knova | Knowledge Data Base |
| IVR | Interactive Voice Response |
| SLA | Service Level Agreement |
| DCN | Document Control Number |
| PIN | Personal Identification Number |
| Third Party Contact | Call received by a non member who is requesting information on someone |
| Reminder Center | auto generated call back |
| One and Done | first call resolution |
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