| A | B |
|---|
| communication | the process of exchanging information, ideas, and feelings |
| channels | the avenues by which a message is delivered |
| feedback | the receiver's response to the message |
| blocks | things that interfere with understanding the message including distractions, emotional blocks, and planning a response |
| setting | where communication takes place |
| distractions | blocks to effective listening that include noises, environmental factors, interruptions, and competing thoughts |
| emotional blocks | biases against the opinions expressed by the sender that prevent understanding |
| jargon | technical or specialized vocabulary used by members of a particular profession or industry |
| parlimentary procedures | a structure for holding group meetings and making decisions |
| quorum | a proportion of the membership needed to conduct ethical business |
