| A | B |
|---|
| alphabetical | arranged in order by the letters of the alphabet |
| area code | the three digits at the beginning of a phone number that indicates what part of the country a business is located |
| business | a company that sells something or provides a service |
| emergency | a serious situation that requires help right away |
| non-emergency | a situation that requires help, but not right away |
| operator | an employee of the phone company who answers questions about phone service and phone numbers |
| residence | the place a person lives; a person's home |
| white pages | a section of the phone book that lists phone numbers and addresses of people and businesses |
| yellow pages | a section of the phone book that is divided by subjects and gives information about different businesses |
| ZIP code | a number that helps postal workers sort mail |
