| A | B |
|---|
| résumé | A brief and accurate summary of educational and work experiences used when applying for a job |
| 5 major components of a résumé | Identifying Information, Education, Experience, References, Optional Information |
| How many pages should a résumé be? | One |
| Header | Where the contact information usually placed on a resume |
| Business Letter | A form of communication used to convey a formal message to one or more parties |
| Letterhead | Preprinted information in the header that usually contains the company name, address, email address, logo etc. |
| Dateline | The date the letter is written |
| Inside Address | The name of the addressee, name of the business, street address, city, state abbreviation, and zip |
| Salutation | The greeting, example: Dear Mr. Smith |
| Subject Line | Used to give the reader a quick overview of the topic |
| Message | The letter content |
| Complimentary Closing | the goodbye, such as Sincerely |
| Company Signature | The keyed name of the company in all caps, placed a double space below the complimentary close |
| Reference Initials | The initials of the typist of the letter |
| Writer’s Signature Block | The author’s name and title, which may be keyed on one or two lines, depending on length |
| Enclosure Notation | Indicates that another document is included with the letter |
| Copy Notation | Indicates the names of other parties who have received copies of the letter |
| Mixed Punctuation | A colon is keyed after the salutation (Dear Mrs. May:) and a comma after the complimentary close |
| Open Punctuation | No punctuation is used after the salutation or the complimentary close |
| "Block Style” Business Letter | All lines begin at the left margin |
| “Modified Block Style” Business Letter | The date and closure are keyed at center point (usually 6 tabs) |
| Personal Business Letter | Correspondence between an individual and another individual or a corporate entity |
| 3 examples of personal business letter usage: | Formal thank you note; Letter of complaint; Letter of application to accompany a résumé |
| Memo | A form of communication used within an office, business, or organization |
| 3 ways to distribute a memo: | As a hard copy; an email; an email attachment |
| 5 main components of a memo | TO; FROM; DATE; SUBJECT; BODY |
| Agenda | A list of items to be discussed or acted upon, prepared before meetings, events, and conferences |
| Components of an Agenda | Heading section – the organization name, date, location, and time of the meeting centered at top |
| Minutes | Used to describe the discussions, decisions, and actions that occurred during a business meeting |
| Itinerary | Used to indicate travel arrangements |
| Research Report | A multi-page document that usually contains several sub-topics of information related to one main topic |
| MLA | A style that is used that dictates specific punctuation styles, abbreviation uses, headings, margins, and arrangement of text |
| Components of the title page of a research report | Name of the document, writer’s name, teacher/professor’s name (optional), and date of publication |
| Table of Contents | Is used to accompany a report, document, or manuscript to list the topics and subtopics in the order in which they occur |
| News/Press Release | A document issued by an organization to emphasize specific information that it considers important which is sent to media |
| Components of a News/Press Release | Heading, Date, Time, Location (city) of Event, Description of the event |
| Software Support Features | Tools inherent in a software package that add efficiency and reduce unnecessary duplication of repetitive tasks in document processing |
| Mail Merge | A feature that allows a user to create mass mailings of letters, mailing labels, and other documents |
| Macros | Tools that allow a user to program repetitive tasks into the computer’s memory so that they can be quickly accomplished with the touch of a couple of keys |
| Track Changes | A feature used when editing documents that allows the user and other editors to view changes that have been made to the document |
| Search and Replace | A feature that allows global edits to a document |
| Styles | Global formats for headings and other text within a document |
| Format Painter | A feature that allows a user to copy the format of text to other areas in a document |
| Thesaurus | A feature that provides alternative word choices in a document |
| Comments | A feature used to add editorial remarks to a document |
| Templates | A feature used to automate the creation of documents that contains fields that are completed by the user |
| Wizards | A feature used to automate the creation of documents that uses a template to add helpful prompts for the user |
