| A | B |
|---|
| communication | refers to the sharing of information, which results in a high degree of understanding between the message sender and receiver |
| feedback | a receiver's response to a sender's message |
| distraction | anything that interferes with the sender's creating and delivering a message and the receiver's getting and interpreting a message |
| distortion | refers to how people consciously or unconsciously change messages |
| channel of communication | the means by which a message is conveyed |
| flame | an electronic message that contains abusive, threatening, or offensive content that may violate company policy or public law |
| spam | unsolicited advertising over e-mail |
| emoticons | facial expressions created with keyboard symbols and used to express feelings in e-mail messages |
| non-verbal communication | delivering messages by means other than speaking or writing |
| communication network | a structure through which information flows in a business |
| formal communication network | composed of different levels of management with information flowing upward, downward, and across an organization in a prescribed manner |
| informal communication networks | consists of unofficial ways of sharing information in an organization |
| grapevine | an informal communication system that develops among workers |
| nominal group technique (NGT) | a process a leader uses to involve all group members to solve a difficult problem that may create conflicts among members |
| brainstorming | a group discussion technique that is used to generate as many ideas as possible for solving a problem |
| conflict | a situation that develops when one person interferes with the achievement of another's goals |
