| A | B |
|---|
| leader | a manager who earns the respect and cooperation of employees to effectively accomplish the organization's work |
| leadership | the ability to influence individuals and groups to achieve organizational goals |
| human relations | how well people get along with each other when working together |
| power | the ability to control behavior |
| position power | power that comes from the position the manager holds in the organization |
| reward power | power based on the ability to control resources, rewards, and punishments |
| expert power | power given to people who are considered the most knowledgeable |
| identity power | power given to people because others identify with and want to be accepted by them |
| leadership style | the general way a manager treats and directs employees |
| autocratic leader | one who gives direct, clear, and precise orders with detailed instructions as to what, when, and how work is to be done |
| democratic leader | one who encourages workers to share in making decisions about work-related problems |
| open leader | a manager who gives little or no direction to workers |
| situational leader | one who understands employees and job requirements and matches actions and decisions to the circumstances |
| work rules | regulations created to maintain an effective working environment in a business |
