| A | B |
|---|
| social communication | language spoken with firends |
| professional communication | language spoken at work |
| protocol | Following certain customs |
| chain of command | communicating up the ladder |
| courtesy | being polite |
| tact | being diplomatic |
| tone | your mood or attitude |
| agressive tone | pushy or bossy tone |
| nonassertive tone | uninvolved, apathetic tone |
| assertive tone | confident, respectful tone |
| people skills | skills that help build positive relationships |
| dialogue | conversation |
| informal language | language used "on the street" |
| standard language | language commonly accepted |
| technical language | language used in certain professions |
| respect | high regard or esteem for something |
| tolerance | sympathy or indulgance for different befiefs |
| empathy | understanding and being sensetive tosomeone else's feelings |
| etiquette | conduct to be observed in social life |
| attire | dress, garments, cloths |
