| A | B |
|---|
| Passive Listener | thinks that the responsibility for successful comunication lies with the speaker. |
| Active Listener | guide the speaker toward common interests. |
| Listening Spare Time | thinking time created by the ability to listen faster than people can speak. |
| Appreciative Listening | a listening style used to enjoy and savor pleasurable sounds. |
| Discriminative Listening | a listening style used to single out one particular sound from a noisy environment. |
| Empathic Listening | a style of listening encouraging people to talk freely without fear of embarrassment. |
| Critical Listening | a listening style used to evaluate and analysze a message for logic and value. |
| Filter | to use emotional barriers (based on background an personality) to abosrb information selectively |
| Testimonial | an endorsement of a message or product by an ordinary person. |
| False Comparison | a comparison of unlike things |
| Bandwagon | a selling tactic stating that everyone is using or doing it |
| Stack the Deck | to present unbalances evidence that only presents one side |
| Name Calling | to give someone a negative label without any evidence |
| Paraphrase | to repeat in one's own words |
| Summarize | to cover the main points in a compact manner without wasted words |
| Propaganda | material designed to distort the truth or deceive the audience |
| Bias | a prejudiced outlook |
| Rhetorical | relating to or concerned with the art of speaking or writing effectively |
| Retention | an ability to retain things in mind that makes recall and recognition possible |
| Nonverbal | facial expressions or body movements ussed to express attitudes or moods about a person, situation, or idea |
| Body Language | the way one uses his or her body to send messages |
| Eye Contact | looking directly into someone's eyes. |
| Tone of Voice | the pitch and timbre of a person's voice |
| Gesture | movement of part of the body (hand, arm, head) to express a meaning |
| Personal Space | a comfortable distance for conversation between friends (1 1/2 ft - 4 ft) |
| Intimate Space | used for confidential exchanges, reserved for close friends (under 18inch) |
| Social Space | distance used for social and business exchanges (4-12 ft) |
| Public Space | distance used by strangers or across large spaces (12ft or more) |
| Stoic | not affected by passion or feeling, apathetic |
| Suppress | to restrain from the usual course of ation; to keep from expressing |
