| A | B |
|---|
| acceptance of criticism | taking in or receiving information about where improvement is needed |
| autocratic leader | dictator - maintins total rule and makes all decisions |
| communication | exchange of thoughts or information |
| competent | able, capable |
| cultural diversity | differences among individuals based on cultural, ethnic, and racial factors |
| democratic leader | encourages participation of all individuals in decisions |
| dependable | capable or being relied on; trustworthy |
| discretion | ability to use good judgement and self-restraint in speech or behavior |
| empathy | identifying with another's feelings but being unable to change or solve the situation |
| 5 main factors that contribute to good health | diet, rest, exercise, good posture, avoid tobacco, alcohol, and drugs |
| enthusiasm | intense interest or excitement |
| feedback | when receiver responds to the message - allows sender to evaluate and make adjustments |
| goal | desired result or purpose toward which one is working |
| honesty | truthfulness; integrity |
| laissez-faire leader | informal leader - believes in non-interference - hands off policy |
| leader | individual who leads or guides others |
| leadership | ability to lead, guide, and direct others |
| listen | ability to pay attention; make an effort to hear |
| nonverbal communication | communicate without words or speech |
| patience | ability to wait, persevere; capacity for calm endurance |
| personal hygiene | care of the body including bathing, hair and nail care, shaving, and oral hygiene |
| responsibility | being held accountable for actions or behaviors; willing to meet obligations |
| self-motivation | ability to begin or to follow through with a task without the assistance of others |
| stress | body's reaction to any stimulus that requires a person to adjust to a changing environment |
| tact | doing or saying the correct thing, being thoughtful |
| team player | willingness to carry out responsibilities as part of a group working together |
| teamwork | cooperative effort by the members of a group to achieve a common goal |
| time management | system of practical skills that allows an individual to use time in the most effective and productive way |
| willingness to learn | openness to adapt to changes and learn new techniques, information, etc. |
| 3 parts of communication process | sender, message, and receiver |
| aphasia | loss or impairment of power to use of comprehend words |
| subjective observations | cannot be seen or felt; symptoms told by patient (I feel hot) |
| objective observations | can be seen or measured; signs (a cut, blood pressure) |
| 3 styles of leadership | autocratic, democratic, laissez-faire |
| 4 step method to reduce stress | stop, breathe, reflect, choose |
| stress reducing techniques | live a healthy life, take a break, relax, escape, relive tension, rely on others, meditate, etc. |
| characteristics of an effective leader | respects others, understands democracy, guides group toward goal, believes change and improvement can occur, understands own strengths and weaknesses, praises others, optomistic, communicates clearly |
