| A | B |
|---|
| product development | process that entails taking an idea, for a new or improved product, designing it on paper or with a computer, building a model, and testing it |
| outsourcing | hiring people and companies to handle tasks that a business doesn't have the ability to do |
| prototype | a working model of a product |
| Gantt charts | scheduling charts that show tasks to be performed on the vertical axis and time required on the horizontal axis |
| PERT diagrams | scheduling diagrams that show a product's major activities in sequence with the most time-consuming arranged along the critical path |
| quality control | the process of making sure that the goods or services produced meet the standards set for them |
| quality circles | groups of employees who handle problems regarding quality |
| productivity | a measure of how much a business produces in a given time |
| automation | the use of machines to do the work of people |
| common carriers | transporters used by the general public |
| contract carriers | transporters under contract with a particular business to handle their goods |
| private carriers | private companies that ship goods |
| FOB | delivery term for "free on board," meaning that the buyer pays all freight costs |
| logistics | the details of a product's movement from the manufacturer to the customer |
