| A | B |
|---|
| RO # | Rental Order Number |
| WO # | Work Order Number (Reference number) |
| AE | Account Executive |
| CAM | Clinical Account Manager |
| CSR | Customer Service Representative |
| DME | Durable Medical Equipment |
| H.E.R.O. | How Excellent Relationships Originate |
| SVC | Service Center |
| VRU | Voice Response Unit |
| V.A.C. | Vacuum Assisted Closure |
| HCOF | HomeCare Order Fulfillment |
| NCC | National Contact Center |
| TSS | Therapuetic Support Surfaces |
| V.I.C.S. | Visonaries In Customer Service |
| KCI | Kinetic Concepts Inc |
| PCT | Patient Contact Team |
| AOB | Assignment of Benefits |
| POHD | Proof of Home Delivery |
| ACC | Accepted |
| CLO | Closed |
| PND | Pending |
| OPN | Open |
| CANC | Cancelled |
| PT | Patient |
| PO # | Purchase Order number |
