| A | B |
|---|
| Communication | Process of conveying a message, a thought, or an idea in such a way that the message is received and understood. |
| Listening | understanding what you hear |
| Pacing | How fast or slow you talk |
| Eye contact | Look directly at the person you are talking to |
| Tone | Using pitch to distinguish or inflect words |
| Volume | How loud or quiest you talk |
| Nonverbal communication | Talking without speaking a word |
| Body language | Any kind of meaning that is shown by a person's attitude or feelings |
| Gestures | Communications like facial expressions, hand signals, eye gazing, and body postures |
| Voice | Combination of your verbal and nonverbal skills |
